Q. What is a heat pump?

A. A heat pump is a very efficient system for heating and cooling your home. Unlike a furnace, it doesn’t burn fuel to make heat. It simply pumps heat where you want it—inside in the winter and outside in the summer. This lowers your power bill and since there is no fire, it is very safe.

Q. Can I have separate temperature controls in each room?

A. Yes, each room, or group of rooms can have separate temperature controls, just as each room has its own light switch. This allows you to have just the right temperature in each room and heat and cool only the rooms you use. We can customize your system to fit your unique lifestyle.

Q. Do I need a heat pump if I don’t want air conditioning?

A. Even if you never use the cooling cycle a heat pump is a good choice. A heat pump can save 40- 60% on your heating costs, depending on your existing heat source.

Q. How do I know what size of system to buy?

A. An evaluation of your home will need to be done. Insulation levels, window sizes and construction materials must be identified and measured. Then a heat loss and cooling load calculation must be done. This is the only way to properly size your system. The old rule-of-thumb won’t work because you could get a system that is too small or large to do the job. If it’s too small, your home will be cold or too hot. If it’s too big it will short cycle and cost more than it should to operate and shorten the life of the equipment.

Q. My heat pump is steaming and dripping water. Is that normal?

A. During a heating cycle a heat pump removes heat from the outside air. Water will condense and run on the ground near the outdoor unit. The outdoor unit will automatically defrost itself as needed. This will cause cool, harmless steam to rise from the heat pump.

Q. How do I choose the best company to install my system?

A. Ask for referrals from your friends and neighbors. A company who is, and has been, established in your area for many years will have lots of happy customers. They should be licensed, insured and have designated install and service departments. Being in business for many years is not always evidence of quality. Ask to see training certificates and awards they have earned.

Q. How can I make the air in my home cleaner?

A. First, remove the source of pollutants. Store paint cans and cleaners outside of your living space. Use your exhaust fans. For a greater benefit, install a high-efficiency filter. Electronic air cleaners are 20 – 40 times better at cleaning the air than typical furnace filters. Get your ductwork cleaned and sanitized.